We use a variety of couriers for our deliveries. All services include tracking; some online tracking. Shipping insurance is recommended, is offered as option during the checkout process, and is calulated on the value of the order.
NOTE: All weights displayed on our website for each product includes packing materials.
RETURNS & REFUNDS
Returns: Returns will only be accepted within 14 days of delivery, and only then if the item is faulty, or not as described. See conditions below. IMPORTANT NOTE: You are not obliged to accept any parcel if the package is damaged, regardless of its delivery method. If you believe the packaging is damaged sufficiently that it would probably cause damage to the content, you have the right to refuse delivery. The item will be returned to us at no cost to you. A replacement item will ship upon its return.
Damaged Goods: If you accept delivery and find the item is damaged, you need to notify us within 7 days if you wish to proceed with an insurance claim. The item must be returned in it's original packing with a note stating what is damaged. Please be aware that the claims process with any courier company is slow, usually because of the lack of proof that the item was actually damaged in transit.
Faulty Goods: If you find that the item you have purchased does not work, please contact us within 7 days to lodge your request to return the item. The item can then be returned to us at your expense to be assessed before we provide a replacement. If the item is found to be faulty as stated, we will ship you a replacement item at no cost to you. If the item is found to be faulty due to abuse or misuse, the item will be returned to you so you can have the item repaired at your own expense.
Refunds: Refunds will only occur if the customer can show that the item description was inaccurate, causing them to purchase on misinformation. We do endeavour to ensure our product descriptions are accurate however, we are human and make mistakes or overlook things. Under these circumstances, the customer will have the option to upgrade to a product that suits, or a full refund including shipping fees.